Terms and conditions

Terms and Conditions

General Terms

• All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro- improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting or email.

• By accepting a quote, you agree to and accept the terms and conditions of Wraptron Apptech LLP. Acceptance can be verbal, by email, payment of Initiation, signing a quote.

• Clients must ensure that all requirements are covered in the quotes/proposals/estimates and that we completely comprehend their needs.

• Clients must supply us with clear instructions, as well as any additional information they may require. We will proceed with our knowledge of the needs and quote accordingly if such information are not supplied. If a discrepancy occurs later, it may result in additional charges to accommodate the modifications. As a result, it’s critical that you specify every detail of your Application development and double- check that you’ve been quoted on the correct specifications.

• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Wraptron.com.

• There are limited man-hours allocated to each task including Project Manager/ Frontend developer/ Backend developer. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis.

• Wraptron Apptech LLP will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.

• Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.

• Any bugs (programming errors) reported during or just after the development does not attract additional charges.

• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.

• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Wraptron Apptech LLP be liable for any delays caused by change in the project brief.

• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.

• Our websites/applications are generally tested on PCs, Mobiles and Tablets and include near recent versions of following browsers: Chrome, Safari, Firefox and IE. If you require testing to be done on any other browser, please let us know in advance.

• Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.

• If your website/application is not hosted on a Wraptron server, any additional man- hours that may be required due to any server or network related work are not covered in our quotes and may be charged separately.

• Wraptron software codes (not including open source software) are copyrights of Wraptron. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.

• The website or software application will be designed to be deployed on the web, via using a cloud server or a similar setup.

• Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although Wraptron Apptech LLP does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.

• Wraptron Apptech LLP takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares. We suggest you to take regular back-ups to avoid any disruptions.

• Wraptron Apptech LLP offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.

• Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.

• Hosting charges are not included in the quotations unless mentioned otherwise. Wraptron Apptech LLP can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Wraptron LLP will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

• Wraptron Apptech LLP generally builds and tests the websites/applications on our own servers or hosted domains. Wraptron Apptech LLP cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.

• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.